Customer Support Advisor (Work From Home)
Join Jio – India’s Leading Telecom Company
Job Overview
Company: Jio
Job Role: Customer Support Advisor
Work Mode: Permanent Work From Home
Employment Type: Full-Time
Experience Required: Minimum 6 Months BPO Experience
Industry: Telecommunications / Customer Service
About Jio
Jio is one of India’s largest telecom companies, providing advanced digital services, mobile connectivity, and technology solutions across the country. With millions of customers nationwide, Jio continues to expand its workforce and offer career opportunities in customer support and operations.
About the Role
Jio is hiring Customer Support Advisors for its work-from-home support team. This role involves handling customer queries through chat, email, and voice support channels. Candidates with strong communication skills and prior BPO experience are encouraged to apply.
Key Responsibilities
- Handle customer queries through email, chat, and voice support.
- Assist customers with telecom-related concerns and service issues.
- Provide quick and accurate resolutions.
- Manage inbound and outbound calls professionally.
- Maintain customer satisfaction through effective communication.
- Document customer interactions and feedback properly.
Eligibility Criteria
- Excellent verbal and written English communication skills.
- Minimum 6 months of BPO experience (Voice/Non-Voice).
- International BPO experience preferred.
- Must own a laptop and stable broadband connection.
- Not open for currently pursuing students.
Work Schedule
- 6 working days per week.
- 1 rotational week off.
- Rotational shifts including night shifts.
Required Skills
- Email Support
- Chat Support
- Inbound & Outbound Calling
- Customer Service
- Communication Skills
- BPO Experience
Benefits
- ✅ Permanent Work From Home
- ✅ Opportunity to work with India’s top telecom brand
- ✅ Career growth in customer support
- ✅ Stable full-time employment
- ✅ Exposure to blended support processes
How to Apply?
Interested candidates can send their updated resume directly to:
Email: Rahul1.Gupta@ril.com
COMMENTS